F.A.Q

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F.A.Q

What is WooCommerce ?

WooCommerce is the most popular and important WordPress ecommerce plugin. Its ease of use, features, and flexibility make it a leading ecommerce platform, capable of rivaling even the best known ecommerce solutions.

Is WooCommerce secure ?

WooCommerce is audited by Sucuri, the industry leader in plugin security, to ensure that it adheres to WordPress best practices and coding standards, and is kept secure and up-to-date.

Do I need to have my own domain name?

Yes, you need to choose your own domain name, with your own host.

Does WooCommerce support reviews and ratings?

Yes, this can be enabled/disabled in the core WooCommerce settings.

Does WooCommerce have bandwidth limits with images or videos?

Being self-hosted, the bandwidth is limited to your hosting plan.

Does WooCommerce support API calls?

A REST API is built into WooCommerce , can be enabled within the WooCommerce settings and access is linked to WordPress users on your website.

Is there any option in WooCommerce to recover lost passwords?

No, this is not currently enabled in WooCommerce.

Does WooCommerce support selling through Facebook ?

Yes, this can be done through our Facebook Tab Extension.

What is the difference between a WordPress plugin and a 'WooCommerce Extension'?

An extension is a WordPress plugin that requires a base plugin to work in order to function. In this case, you must have the WooCommerce plugin installed to use WooCommerce extensions. This avoids extra product bloat, which could potentially slow down a site.

Is buying a WooCommerce extension has a one-time charge?

When purchasing an extension, you are purchasing a license to receive updates and support for a year. If you wish to continue, you will need to renew your license.

What versions of WooCommerce do you support?

We currently support all versions of WooCommerce 2.0 and above. WooCommerce 2.1 requires you to use WordPress 3.8.

What is Shopify ?

Shopify is a web-based Ecommerce application that makes it simple to set-up and manage an online shop, perfect for any size business. Shopify provides a reliable, secure shopping cart solution for your ecommerce website. It lets you organize and sell your products, customize your storefront, accept credit card payments and manage sales.

What is PSD to Shopify Service ?

This refers to a service wherein we take your design in any format as .png, .jpeg, or PDF file and convert them into Pixel Perfect, User Freindly, SEO Optimized Shopify Theme.

What all things I need to start selling products through Shopify ?

First thing you need is the products you want to sell and credit card for payments. Since Shopify is web based ecommerce software and works with all operating systems. All you need is a dedicated web developer who manages the installation and upgrading your shopify site.

What all apps can be found in Shopify App Store ?

Below mentioned are few examples :
- Product Options – allows you to create complicated products that can have many customizable fields that your customers can fill out.
- ShipStation – for printing shipping labels and packing slips
- Softcookies – Synchronize orders with QuickBooks
- Grapevine Reviews – allows your customers to add product reviews to your store

Do you offer testing the theme before purchasing it ?

Yes, we do. The Shopify Theme store allows you install our themes in 'preview mode', which allows you to completely setup the theme 'unpublished' without affecting your current shop. The only limitation is that you do not have access to edit the template files directly until the theme is purchased. When you're ready to purchase, the theme can then be published as your main theme.

Which countries and currencies can be used with Shopify ?

Shopify can be used in almost every country and currency. It is dependent on the payment gateway being used.

What payment methods can be used by my customers?

Your customers can use all methods like Credit Card payments, Cash on Demand, Money Orders, etc ,customized according to different customer groups.

Do you charge one –time fee for theme purchase?

Yes, you can purchase a theme once for your shop. Theme updates and support are always free, with no additional fees.

How can I undo the changes to my theme?

When editing your template files, you can click on the 'Older Versions' link to revert any changes that have been made. This way you can determine any changes made to given the template file.

Can you show some examples of your Shopify themes?

You can see our latest work here. For more Shopify service examples, feel free to send us an email at [email protected]

Do I need a designer everytime to change my shop design ?

No, you can customize the look of your store with a graphical interface that is easy to use. Our catalog includes 100 beautiful pre‐designed templates that you can apply to your ecommerce shop.

How can I decide, which Ecommerce platform is right for my business?

The answer to this question depends on the main purpose of your website. If the purpose is only selling products, then Shopify is a great solution depending on the number and scope of your products. But if you were a department store selling many different types of products then Shopify probably wouldn’t be able to handle all these differences. If you need a web store for ancillary purchases, consider developing your website in Drupal or WordPress which is better at content management and use a subdomain for your online store.

What is Wordpress?

WordPress is an open source content management system for blogs and websites.

What is PSD to Responsive Wordpress?

Responsive Web design is the approach that suggests that design and development should respond to the user's behaviour and environment based on screen size, platform and orientation. In other words, PSD to WordPress service will transform your design into a fully responsive WordPress theme that will look good on any device.

Do I need any special software to use your themes?

Like any website, you need to know your own domain and have Wordpress installed on a webhost of your choice.

On how many sites can I use your themes?

We do not restrict your use to a specific number of sites, or a specific period of time in which they can be used and for this you’ll get unlimited support.

Can your themes be used in different languages including RTL?

Yes, all our themes are translation ready as each of them is compatible with Wordpress Multilingual, a plugin that assists in building and running multilingual websites and supporting RTL languages.

Will I loose content if I switch my wordpress theme?

Nope, all your content will be stored in a database, keeping your themes separate thereby not loosing any content.

Is wordpress just used for blogging?

Nope, 99% of developers are using WordPress to build proper websites, with an integrated blog. But if you don’t want to have a blog, it’s not a problem.

Do I need to be a programmer to build a website with WordPress?

Nope, if you understand some concepts and with a bit of training , you can build a website without having to learn any code.

What a WordPress child themes?

They are themes that inherit the design from their parent theme. They enable you to put any tweaks into the child theme without editing the parent theme. This way you can update the parent theme without breaking or overriding the changes you have made.

Is WordPress secure?

Yes, Wordpress is very secure ; used by millions of websites everyday so any problems found are easily dealt with.

How can I ensure my WordPress website isn’t hacked.

There are 3 main areas to look at:
- Keeping your WordPress version updated
- Using quality themes (ideally your themes should be security tested like woothemes + securi)
- Using quality plugins.

How can I keep my costs down for my WordPress project?

The best way is to find a theme and using it for 6 months. After that by using child theme, collate your feedback and any changes you want to make; then tweak to fit.

What is the biggest mistake one can make with Wordpress Projects?

The number one mistake is trying to get everything perfect before launch of the site. WordPress is so quick that you can test your business idea very quickly at little cost and iterate as the business develops.

Can I View examples of your PSD to Responsive Wordpress services ?

You can see our latest work in our portfolio or feel free to send us an email at [email protected]

What is Joomla?

Joomla is an open source content management system that allows you to build web sites and powerful online applications. This award-winning web site software contains easy-to-use features and it is freely available to everyone. Joomla is written in PHP for managing content on the web and uses a MySQL database to store content. Joomla! is released under the GNU General Public License.

What's a content management system (CMS)?

A content management system (CMS) is a computer system software that handles every available web site content such as text, photos, music, video, documents, etc on your web site. The benefits of using a CMS is that anyone without technical skill or knowledge can easily manage a web site such as publishing, editing and modifying any content on it at any time or location.

What is the PSD to Responsive Joomla?

PSD to Joomla refers to a service wherein we take your designs in various formats i.e. PSD, AI, PNG,JPEG,GIF or PDF and convert them into a fully functional Joomla template.

What file formats do you accept?

We prefer PSD files. But we do accept designs in all other common formats example: .PSD, .JPG, .JPEG, .GIF, .PNG, .AI, .ZIP, .RAR, .PDF etc.

What kind of turnaround should I expect for my PSD to Joomla project?

Depending upon the design complexity and desired add-ons/requirements, the timelines vary. However the minimum time required for one homepage layout is 5-7 working days. Once you place your order with Punchpixels, your project manager will evaluate and share the timelines with you.

Site some examples of websites that works on Joomla?

Some example of websites that uses Joomla! worldwide to run their web sites :
- Corporate Web sites or portals
- Online magazines, newspapers, and publications
- E-commerce and online reservations
- Government applications
- Small business Web sites
- Non-profit and organizational Web sites
- Community-based portals
- School and church Web sites
- Personal or family homepages etc.

What are the types of functions does a Joomla website can do?

You can build a website with online web store, customer service system, directories portal, membership sites or even a blog site. Joomla is highly extensible and thousands of add ons are available in the Joomla Extensions Directory.

What version of Responsive Joomla will I get ?

We recommend and support the latest version of Joomla 3.3, for a responsive conversion.

What is difference between Joomla 2.5 and 3 ?

The most noticeable difference is the totally revamped administrator, which is updated to a modern design with many simpler and more friendly user-interfaces. Also, starting with Joomla! 3.0, Joomla! is now device responsive. In addition, there are dozens of improvements. Some highlights are:
- A new installer which you will notice when creating a new Joomla! 3.x install.
- Joomla! 3 is packed with goodies for extension developers, such as Bootstrap support and jQuery support.

Will my Joomla 2.5 extensions work with Joomla 3.x ?

Extensions that belong to Joomla 2.5 should work on Joomla 3.0 with very little change. Components and templates will need the most work, while modules and plugins should work without any issue. Extensions that support Joomla 2.5 and 1.5 in the same package will likely not work right away, until the developers update them for Joomla 3 compatibility.

What is PSD to Responsive Email HTML Conversion ?

PSD to Email service that enables to revamp your marketing campaign's email or newsletter design into high quality Email HTML code, thereby capturing diverse audiences regardless of their device discrimination.

Is there any research on the effect of Responsive design on Emails?

On an average, responsive design results in a 15% increase in clicks for mobile users. In addition, a recent research shows that mobile usage for email opening has augmented 123% in the last 1.5 years.

Do you recommend using Tables or DIV’s ?

Yes, as Email design requires using a table-based layout. The reason for this is a lack of support for div ’s by certain emails like Gmail, Yahoo, Hotmail, Outlook,as it pertains to the actual structure and foundation of the HTML.

What are the ideal dimensions for saving background images with full width?

There are no ideal dimensions for saving background images. Usually try to have relatively small image sizes so that the subscribers can download the email quickly.

Do styles have to be sequence to work with many of the email clients?

Yes. Many email clients notably Gmail, remove any CSS in the of emails, making inlining a necessity.

How long time will you take to get my project accomplished?

We can provide HTML coding and template customization in not more than 24 hours. Moreover, our services can be availed 24/7.

Are there any restrictions in email designing?

Yes, there are many restrictions; as the width of email design need to be 600px designed with 72 dpi, , fonts need to be email safe fonts, limited used of CSS with no editable HTML text over patterned backgrounds.

What is the optimal width of an email template?

600 px to 700 px is considered to be the optimal width for an email template.

Can I incorporate stylish fonts for email templates?

For consistent compatibility, email safe fonts are the most ideal fonts; as stylish fonts can be used in images and are not editable.

What all things you require for template customization?

To customize an email template we require brand related elements along with some content and basic brief. Accordingly we customize a template with said specifications.

In which email clients will my emailer design be compatible?

Below is the list of email clients supported by our code :

Desktop :
MS Outlook 2002+,Outlook Express, Apple Mail, Yahoo Mail, Windows Live Email, Mozilla Thunderbird, MS Outlook 2003+, AOL Webmail, HotMail, Mac OS

Mobile :
iOS (Native App), iOS Gmail App (Desktop view),Android (Native App), Android Gmail App (Render Desktop View), Blackberry OS10 and above, SymbianWindows Mobile

Can you show some of your Email Template conversion works?

Punchpixels has a gallery of email templates in the Templates section. All templates are completely free to use.

What is Drupal?

Drupal is an open-source platform and content management system equipped with powerful blend of features and configurability, supporting a diverse range of web projects ranging from personal weblogs to large community-driven sites.

What is PSD to Drupal conversion service?

Through PSD to Drupal conversion, we convert the Photoshop files having different extensions such as .png, .psd, .jpeg and .ai into Drupal. Our integration process comprises slicing, modifying and coding PSD files.

What version of Drupal does Punchpixels support?

At the moment, most of our themes support Drupal 7 version. Recently some themes are being built on Drupal 8. When Drupal 8 is stable, we’ll provide more Drupal 8 themes.

Why does Drupal need a database?

Drupal stores its information in the form of individual pages, the registered users etc in the database and forms the back-end of Drupal site.

What databases are supported by Drupal ?

Drupal supports MySQL (or an equivalent such as MariaDB), PostgreSQL, and SQLite for Drupal 7.

What are the system requirements for my Drupal server?

Being based on PHP, Drupal is pretty light on system resources. The only restriction is on the database.

How long will it take to get my project accomplished?

We assure you to commence your project right from the day you order and accomplish your project within stipulated time frame as we value your time.

Is it possible to migrate Wordpress site to Drupal?

Yes, you can with the help of Wordpress Import and Wordpress Migrate.

What are Modules in Drupal?

A module is a collection of functions that link into Drupal, providing additional functionality to your Drupal installation.

Does Drupal perform the function of feed agrregator?

Yes. You can now use the news aggregator,a powerful on-site RSS news reader that gathers fresh content from news sites and weblogs around the web and make it available on your site.

How do I run one Drupal site across multiple domains?

By using Domain Access Module you can do multi-site configurations or you can refer the handbook for installation instructions.

What license does Drupal use for its code?

GNU GPL license, version 2 applies to Drupal as well as any modules and theme engines.

How my design will be handled while migrating to Drupal?

We make sure not to affect the data of the existing platform and follow a clean procedure including permission, content separation and role of users to determine ideal structuring and placement of content. We make sure the project turns out to be as per your requirements, while maintaining the design integrity of your website.

Do you determine components through design or wireframes?

Offcourse, through wireframes. Think of a component as a piece of furniture which you can pick up and move to a different location. Often there is a direct correlation with a Drupal site building technique: image style, view mode for a content type, a block, etc. You probably have a list of things you need to build for your client, all that can be put into a wireframe; making it a complete design.

Do you use automated tool to slice and export PSD files?

Nope, we never do anything automated with cutting up images and extract the assets manually from design files.

Is there any provision for providing additional customization service to our project if required?

Yes, we do. But for extra services you would be charged as per the requirements of your project.

How do I determine if Drupal is the right choice for my unit’s website?

You should consider Drupal for the following reasons :
- A site that has more than one content contributor and allows those contributors to edit and update content on the site pages.
- A site that may require review or approval of content before it is published.
- A site that can contain numerous pages of the same content type (e.g., stories)
- A site that allows for content to be consumed using an automatically-updated feed (e.g., an RSS feed of recent stories).
- A site that can be updated using a web browser from anywhere and on any computer.

Can I duplicate my site?

Yes, you can duplicate your site and use it as a template for a new site. Duplicating a site will copy saved themes, modules, settings, along with the content created.

Is there any provision for exporting my site elsewhere?

Yes. Even if your site is managed by Punchpixels, you can export your website to a archive file, which you can then use to host your site locally or on another hosting service, such as Acquia Cloud.

Are the prices per site or per account?

Each subscription that you purchase applies to a single Punchpixels website.

What is HTML5 application?

HTML5 is a new version of HTML4 and XHTML1.HTML5 refers to a set of technologies containing powerful capabilities for Web-based applications supporting audio, video, graphics, more styling effects, and a full set of APIs. HTML5 adapts to any device, whether desktop, mobile, tablet, or television.

What is the process for including features in HTML5?

Following the W3C Process, the W3C HTML Working Group is behind the evolution of the HTML. At this time, HTML5 is considered to be the most feature complete technology.

What is PSD to HTML5 Service?

PSD is a file format which is saved in Photoshop. By using Photoshop, images can be created or edited and later on can be converted into HTML or other formats so as to use them on the websites.

Does JAVASCRIPT works on mobile devices?

Yes, JavaScript will work on mobile devices in most cases with no problem.

Where can I get an HTML5 browser ?

HTML5 supports all current versions of Opera, Chrome and Safari including their mobile browsers for iPhones, iPads, and Androids. Firefox support for HTML5 is weak in its current version (3.6) but quite robust in the Firefox4 public beta.

What CMS versions do you implement?

We work with the latest stable versions of the software as in WordPress, Magento Community Edition, Shopify , Joomla and Drupal.

What is your usual turnaround time ?

Generally we do coding of 3 to 4 HTML/CSS webpages in 2 days. If a webpage needs JavaScript it is going to be 1 page a day. All deliveries are made the next day.

Do you have any discount offer for Extra Pages ?

Yes. Usually we give 50% discount for additional pages.

What version of files do you accept ?

You can send in any format or even a simple design image (JPG, GIF, TIF, PNG, AI, EPS, CDR, INDD, BMP, PDF, UFO etc.)

Does HTML5 supports Internet Explorer?

There’s no HTML5 support in IE8 or previous versions. However, adding a JavaScript library enables IE to recognize the new semantic level elements and can be styled with CSS.

Will HTML5 limit the use of Adobe Flash ?

Nope, As a media player Flash accommodates digital rights management (DRM) which hasn’t been addressed in the HTML5 specs. For new applications, HTML5 has advantages over Flash as the content is better exposed to search engines and there’s complete integration with other document elements with no plugins required and HTML5 tools are free.

Where can we find examples of your PSD to HTML5 ?

You can see our latest work in our portfolio. For more HTML5 service examples, feel free to send us an email at [email protected]

What is Opencart?

OpenCart is a dynamic and robust e-Commerce platform which is simple to work with and lightening fast. OpenCart is an open-source PHP based ecommerce software using a MySQL database and HTML components.

Between Magento and Opencart , which ecommerce solution is right for our business?

This depends on your needs, your budget, the number of products, importance you give to SEO, content strategy and the capabilities you want to integrate into your new site. You can start an online store for free in minutes or build a custom online shopping experience that encompasses multiple stores selling globally. Open Cart is great for start-ups and speed to market. It provides a powerful ecommerce shopping cart and great tools with a minimal investment.

Who uses Opencart?

Opencart is basically for people who want to start an online store – most suitable for small and medium sized online stores.

What are the advantages of using Opencart?

These can be described as follows:
- It is easy to install and you can launch a store faster.
- Less Investment Cost with cost-effective themes/modules.
- Speed is enhanced with lightweight coding.
- Easy to control by end users.

Can you show some examples of your Opencart themes ?

You can see our latest work here. For more Opencart service examples, feel free to send us an email at [email protected]

What all payment methods are supported by Opencart?

Opencart supports PayPal, Authorize.net, Moneybookers, 2Checkout etc. Moreover it also supports options such as Cash on Delivery, Bank Transfer, and Money order as well.

Is it easy to customize Opencart? How can it be done?

Yes, regarding modifying existing Controller, Models, Languages you either need to use vQmod or OCMOD and for template, you can create your own template according to your need. With vQmod or OCMOD there’s no need to worry about updates.

Can we apply free shipping to an order?

Yes, Opencart offers the possibility for all sorts of customer incentives and deals. A customer can see the free shipping option on the product page if the basket is bigger than a pre-defined value.

Does a huge /system/logs/error.txt file affects Opencart's functionality?

Yes, it will slow down your server and it is necessary to fix all errors. It may cause some functions not working properly or may take too much time to open a log file.

What is magento ?

Magento is an ecommerce platform built on open source technology which provides online merchants with a flexible shopping cart system, as well as control over the look, content and functionality of their online store. Magento offers powerful marketing, search engine optimization, and catalog-management tools. We believe that Magento is one of the best ecommerce platforms available today, with editions ranging from community open source, to massive, large-scale enterprise SaaS based systems.

What are the benefits of using Magento ?

They can be listed as follows:
- Open source technology that offers flexible, scalable ecommerce solutions
- Allows for various discounts and promotions during check-out
- Easy to install and add additional layouts and plug-ins
- Provides more than 50 payment gateways
- Effective and cost sensitive program

What is PSD to Responsive Magento ?

PSD to Magento refers to a service wherein we accept any design file format in PNG, JPEG, GIF, TIF, PDF, AI, JPG etc and meticulously hand-code your design to render pixel-perfect Magento theme that looks as perfect as your provided design.

How many page designs are included in magento-template package ?

It depends on your requirement but if you would not specify any unique design for sub pages then we integrate default pages layout to all pages of website.

How much time will you require to make my project accomplished ?

It all depends over your project, website design and level of complication as well as any additional requisition if made by you. Though, we try our best to complete your project at the earliest.

How Search Engine Optimization contributes to promote my business ?

Search Engine Optimization is crucial to make your online presence at top in search engine ranking with elevated clicks and users. This ultimately renders your brand renowned and increased sales.

What are the default requirements of Magento ?

By default the Magento packages incorporate those pages which are even not included into markup but exist in the module. They will be optimized according to theme style, design and execution based on default CMS functionality.

What is the complete process for encoding my design into Magento Theme ?

The process can be summarized as below :
- Firstly, Let us know your needs and requisites. This can be done flawlessly by uploading your files and inscribe the form on our site.
- Then we endorse final quotation for your project followed by scrutinizing the form except the customized features you required additionally.
- We upload this to our demo server once the code get accomplished, which reveals identical look to the final product.
- In case any issues persist you can ask to resolve accordingly after analyzing. We sort out the encountered issues devoid of any additional charge except any update if you crave.

What should I do if any additional customization is required for my project ?

Yes, we provide additional customization for your project. For this you are supposed to illustrate the entire rudiments of the project. It may take extra time to complete and extra charges for additional features will be levied accordingly.

Do you offer repeat customer discounts?

Yes, we do. We offer 10% discounts for all our repeat customers.

Where can I find examples of your PSD to Responsive Magento services ?

You can see our latest work here. For more Magento service examples, feel free to send us an email at [email protected]

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